About David D. Douglas
David D. Douglas is an enterprise operations executive, author, and creator of DOS™, with more than three decades of leadership experience in complex, regulated, technology-enabled, and mission-critical environments.
Built from operating experience—not theory alone.
David has led large-scale service, technology, field operations, data-center, contact-center, transformation, and customer-support organizations. As Vice President of North America Service Management for Scientific Games, he directed an operation with more than 900 employees, 18 data centers, three contact centers, an operating scope exceeding $80 million, and support for tens of thousands of customer locations.
DOS™ codifies the operating principles, frameworks, governance disciplines, performance systems, and leadership practices developed across that career into a methodology intended for enterprise adoption and institutional continuity.
The Infinite D™
A symbol of continuous improvement, layered leadership, and enterprise impact that has no end. Direction. Discipline. Delivery.
MBA — Tulane University, Freeman School of Business
Focus — Executive leadership, enterprise transformation, operating models, performance, and value creation